Refund Policy
Last updated: August 14, 2026
This policy explains how refunds work for Salorie Premium, the optional paid subscription of the Salorie app. The free features of Salorie never require payment.
1. Purchases made on our website
- Purchases made on salorie.com are processed by our merchant of record, which handles payment, invoicing and applicable taxes.
- We offer a 14-day money-back guarantee on your first purchase of a Salorie Premium subscription. If you are not satisfied, contact us within 14 days of the purchase and we will refund you in full — no questions asked.
- To request a refund, email support@salorie.com from the email address used at checkout, or use the link in your order receipt.
- Refunds are issued to the original payment method, normally within 5–10 business days.
- Subscription renewals are not automatically refundable, but if you believe a renewal was charged in error, contact us within 14 days of the charge and we will review it fairly.
2. Purchases made through Google Play
If you subscribed inside the Android app, billing is handled by Google Play. Refund requests follow Google Play’s refund policy. You can also contact us at support@salorie.com and we will help where we can.
3. Cancelling your subscription
Cancelling stops the next renewal but does not by itself trigger a refund: you keep Premium access until the end of the period already paid. You can cancel anytime from the billing portal linked in your receipt (web purchases) or from your Google Play subscriptions (in-app purchases).
4. Fair use
The money-back guarantee applies once per customer. We may decline refund requests that show a pattern of abuse (for example repeated purchase-and-refund cycles).
5. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country of residence.
6. Contact
Refund requests and questions: support@salorie.com
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